Service Advisor

CarShop US-Penske Automotive Group•West Vincent Township, PA

17h•Onsite

About The Position

CarShop (formerly CarSense) is seeking an enthusiastic Service Consultant to serve our customers in the "CarShop Way", and delight them with prompt, courteous and excellent service. The ideal candidate has knowledge and experience in the automotive repair arena, and has a passion for customer service. He/She will consult with the Retail Service Technicians to ensure the customer is fully informed of the required and recommended services. The Retail Service Consultant directly interacts with the retail service customers and is to meet and exceed the customers' needs and expectations for timely service, while optimizing the technician's recommendations. He/She will be knowledgeable and diligently follow all policies and procedures of the Retail Service Department and will be expected to make recommendations that will improve company performance.

Requirements

Demonstrate a history of striving for and achieving excellent results.
Demonstrate sustained performance and poise under heavy pressure, able to handle delicate situations with sincere professionalism.
Effective communicator.
Good problem-solving skills.
Basic computer skills.
Exemplify integrity, strive for self-improvement, and have an open-minded, "can-do" attitude.
Pass pre-employment testing to include background checks, drug testing.
Hold a valid driver's license with a good driving history.
Provide proof of COVID-19 vaccination.
Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer.
Able to take direction from multiple employees and prioritize work.
Good communication skills, including the ability to listen to customers and determine how to assist them.
Ability to work well in a team environment.
Knowledge of automotive systems, tools, and repair processes.
Outstanding attention to detail with a commitment to quality.
Ability to use technical reference materials and technical manuals in written and online formats.
Ability to communicate technical terms to non-technical audience.
Ability to follow processes to ensure quality and safety.
Effective time management skills and ability to prioritize.
High school diploma or the equivalent or equivalent combination of education and experience.
Valid Driver's License.

Nice To Haves

Prior experience in service department.

Responsibilities

Consult with Retail Service Technicians to ensure the customer is fully informed of required and recommended services.
Directly interact with retail service customers to meet and exceed their needs and expectations for timely service.
Optimize technician's recommendations.
Diligently follow all policies and procedures of the Retail Service Department.
Make recommendations that will improve company performance.