Service Advisor- Crown Nissan

Crown Auto Group•Winnipeg, MB

3d•Onsite

About The Position

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level while providing exceptional service to clients. We have a great opportunity for a Service Advisor to join our team in a company and industry with great growth opportunities where we have a large customer base and is expanding rapidly. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base. As a service advisor you will guide customers through their vehicle servicing experience, listening to their concerns and educating customers on how to properly maintain their vehicle. After the initial 90 days of comprehensive training, success will mean having the ability and skills to work with multiple computer programs and assess and advise customers on repair and maintenance work while being the first point of contact for our service shops.

Requirements

1-3 years of automotive experience (preferred)
Previous experience as a Service Advisor in automotive an asset
Valid Driver’s License and ability to drive manual transmissions
Excellent written and verbal communication skills
Effective time management skills
Great customer service and listening skills
Detailed oriented
Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
Other languages spoken are considered an asset

Responsibilities

Greet customers warmly as they enter the service drive
Perform vehicle walkarounds with customer
Review vehicle history, open recalls and recommended maintenance with customers
Listen to customers concerns and act as a liaison between the customer and the technician
Provide customers with timely updates on their vehicle through text, email and/or phone and prepare accurate estimates of costs
Explain all completed work and charges to customers when they arrive and book their next maintenance appointment
Follow up with customer to build repeat business

Benefits

Competitive performance-based salary
Encouraging team environment
Competitive benefits package
Graduated training
Mentorship
Online brand training
Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement- most of the promotions are from within the company
Access to Perkopolis. (Canadas leading corporate concierge discount service)