Service Advisor 2

Gills Point S Tire & Auto•McMinnville, OR

2d•Onsite

About The Position

Build Relationships. Deliver Exceptional Service. Help Customers Keep Their Vehicles Safe. Are you an automotive professional who enjoys working with people as much as you enjoy working with vehicles? Do you take pride in providing honest recommendations, delivering exceptional customer service, and helping customers make informed decisions about their vehicle maintenance and repair needs? At Gills Point S, our success is built on exceptional customer experiences, trusted automotive expertise, and a commitment to doing what's right. We're looking for an Automotive Service Advisor who thrives in a fast-paced environment, enjoys building long-term customer relationships, and is passionate about helping both customers and technicians succeed. As the primary connection between our customers and service team, you'll combine your automotive knowledge with outstanding communication and sales skills to deliver a service experience that keeps customers coming back.

Requirements

High School Diploma or GED required.
Previous customer service experience in an automotive, tire, or related service environment preferred.
Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
Technical or vocational automotive training is a plus.
Outstanding communication and relationship-building skills.
Proven ability to build customer trust and confidently recommend products and services.
Strong organizational and multitasking skills.
Experience using POS and shop management software preferred.
Valid driver's license with an acceptable driving record.
Willingness to pursue TIA Certification with company support.

Responsibilities

Greet every customer with professionalism and create a welcoming service experience.
Listen carefully to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
Build trust by providing honest recommendations that prioritize vehicle safety, reliability, and long-term performance.
Prepare accurate estimates and clearly explain recommended tires, maintenance, and repair services.
Confidently recommend additional services when they provide genuine value to the customer.
Answer questions and educate customers on tire care, preventative maintenance, and vehicle health.
Follow up with customers throughout the repair process to provide updates and ensure complete satisfaction.
Resolve customer concerns professionally while maintaining a positive customer experience.
Create detailed repair orders and communicate customer concerns accurately to technicians.
Coordinate service appointments and manage workflow to maximize shop productivity.
Collaborate closely with technicians to ensure accurate diagnoses and timely repairs.
Order tires and maintain awareness of inventory availability to support customer needs.
Process invoices, explain completed work, and review final recommendations with customers.
Develop a working knowledge of Service Technician I responsibilities and retail/commercial tire services.
Maintain accurate customer records and repair documentation.
Support a clean, organized, and efficient service department.
Contribute to a positive team environment focused on customer satisfaction and operational excellence.