Service Advisor

Lithia & Driveway•Kennewick, WA

1d•$70,000 - $100,000•Onsite

About The Position

We are searching for an EXPERIENCED, HIGH PERFORMING Automotive Service Writer to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you LOVE! Start your journey with one of the LARGEST and most SUCCESSFUL publicly traded retail automotive groups in the nation! We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

Requirements

2 years' Service Writing in dealership atmosphere-Preferred
High Performer REQUIRED
A team player who is focused on providing exemplary customer service.
Polished and professional
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
Team player that wants to join a growing team REQUIRED
Computer proficient
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Prior experience as an automotive technician a plus.
CDK Experience is a plus!

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.