Lincoln Service Advisor

Apple Lincoln Apple Valley•Apple Valley, MN

2d•Onsite

About The Position

Join one of Minnesota’s Top Black Label Lincoln dealerships and work alongside the best in the industry. Take your career to the next level in our brand‑new, state‑of‑the‑art facility—where your skills, growth, and comfort truly matter. Are you looking for a company that supports you and your family, encourages you to make a difference, and helps you champion your lifelong journey? If so, Apple Autos invites you to build your career with our Lincoln brand, where refined service, meaningful relationships, and professional pride come together. Apple Autos is a 6‑brand, 7‑location automotive company founded on the belief that people come before profit. Our vision is to be Famous for Extraordinary Customer Experiences —powered by people who are empowered to create trust, growth, and loyalty for a lifetime. We are seeking a Lincoln Service Advisor to join our team at our newly built Lincoln facility, designed to deliver a truly premium ownership experience. As a Lincoln Service Advisor, you will serve as a trusted consultant and primary point of contact for our guests, providing personalized service aligned with Lincoln’s luxury and Black Label expectations.

Requirements

Previous Service Advisor experience (luxury brand experience preferred)
Strong interpersonal and communication skills with a consultative approach
A customer‑first mindset with a passion for delivering exceptional experiences
Professional appearance and demeanor aligned with a premium brand
Proven problem‑solving and decision‑making skills
Ability to multitask and excel in a fast‑paced environment
Comfort with technology and dealership systems
Valid driver’s license

Responsibilities

Provide a warm, personalized welcome that reflects the Lincoln luxury experience
Conduct thoughtful consultations to understand customer needs, concerns, and expectations
Recommend maintenance and repair solutions consistent with Lincoln standards and customer priorities
Clearly explain services, pricing, and timelines with transparency and professionalism
Prepare precise service estimates and documentation
Actively communicate vehicle status updates and proactively manage expectations
Partner with technicians, parts, and leadership to ensure a seamless and efficient service process
Resolve questions and concerns with empathy, urgency, and confidence
Maintain accurate customer, vehicle, and repair records in the dealership DMS
Stay current on Lincoln product technology, service procedures, and evolving automotive trends