Assistant Service Advisor - Lincoln

Holman • Mount Laurel, NJ

1d • Onsite

About The Position

Holman is a family-owned, global automotive services organization with deeply rooted core values. They deliver the Holman Experience by treating customers and employees with respect, fostering positive relationships. Holman serves various automotive markets including fleet management, vehicle fabrication, component manufacturing, powertrain distribution, insurance, and retail automotive sales. Holman Lincoln is seeking an Assistant Service Advisor to join their team. Holman aims to provide rewarding careers and better lives for employees, guided by a commitment to continuous improvement in diversity, equity, and inclusion. Operating since 1924, Holman has grown from a single dealership into a global automotive leader with over 10,000 employees across North America, the UK, and Germany, offering a unique range of automotive services. They are headquartered in southern New Jersey and are a Great Place to Work® certified corporate culture.

Requirements

• High School Diploma or equivalent
• Excellent written and verbal communication skills and ability to work within a team
• Valid driver’s license and a good driving record
• 2+ years’ experience in administrative services or related fields

Responsibilities

• Welcome customers and ensure they receive prompt, courteous and effective service
• Interact with customers via phone or in person to determine service needs and prioritize required services
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Provide administrative support to Service Advisors
• Follow up with all service customers when their assigned advisor is absent
• Continue to train alongside experienced advisors to gain knowledge of skills needed to become a successful advisor
• Complete and maintain all company and dealer training requirements for the advisor position

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement
• Paid sick leave benefit (for part-time and temporary employees in geographic areas with statutory paid sick leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED