Service Advisor

Fields Bmw Of Daytona Beach • Daytona Beach, FL

12h • Onsite

About The Position

Fields BMW of Daytona Beach is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment. We aim to provide a premium customer service experience and create life-long relationships with our customers and fellow team members. As a family-owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines
• Willing to submit to a pre-employment background check

Nice To Haves

• Previous roles in customer service, retail sales, restaurant industry or hospitality

Responsibilities

• Oversee flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Benefits

• Medical
• Dental
• Vision
• Short- and Long-Term Disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Saturday Lunches
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed