Service Advisor
About The Position
Experienced Automotive Service Advisor Ready for More Than Just Writing Repair Orders? Busam Ford in Wilmington is looking for a smart, experienced Service Advisor who knows how a great service department should operate — and wants to help lead one. We’re a family-owned Ford dealership, not a giant corporate auto group. We’re growing, investing in our operation, and working toward a brand-new dealership facility. We’re looking for an experienced Service Advisor who can become a key part of that growth. This isn't an entry-level advisor position. We want someone who understands the business. Someone who can build trust with customers, communicate confidently with technicians, recognize opportunities, keep work moving through the shop, and help create the kind of service experience that keeps customers coming back.
Requirements
- Automotive service experience
- Intelligence
- Organization
- Professionalism
- Drive
- Understanding of how a great service department should operate
- Ability to build trust with customers
- Ability to communicate confidently with technicians
- Ability to recognize opportunities
- Ability to keep work moving through the shop
- Ability to create a great service experience
- Comfortable managing customers from write-up through vehicle delivery
- Comfortable clearly explaining maintenance and repair recommendations
- Comfortable building estimates and presenting needed repairs professionally
- Comfortable following up with customers and keeping them informed
- Comfortable working closely with technicians, parts, warranty, and management
- Comfortable managing multiple repair orders without losing the details
- Comfortable recognizing legitimate sales opportunities without high-pressure tactics
- Comfortable helping improve processes, CSI, productivity, and department performance
- Comfortable taking ownership when something doesn't go exactly as planned
- Comfortable being a leader in the department
- You don't need someone standing over your shoulder telling you what needs done next.
- You understand that a strong Service Advisor is part salesperson, part problem-solver, part traffic controller, and — most importantly — the customer's advocate inside the dealership.
- Successful as a Service Advisor but feel like you've hit a ceiling where you are
Responsibilities
- Managing customers from write-up through vehicle delivery
- Clearly explaining maintenance and repair recommendations
- Building estimates and presenting needed repairs professionally
- Following up with customers and keeping them informed
- Working closely with technicians, parts, warranty, and management
- Managing multiple repair orders without losing the details
- Recognizing legitimate sales opportunities without high-pressure tactics
- Helping improve processes, CSI, productivity, and department performance
- Taking ownership when something doesn't go exactly as planned
- Being a leader in the department, regardless of the title on your business card
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
