Service Advisor

Chapman Volkswagen Tucson•Tucson, AZ

10d•Onsite

About The Position

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Requirements

At least 1 year prior automotive service writer/advisor experience
Professional, well-groomed personal appearance
Time management skills
Fantastic communication skills with your customers
Possess clean driving record and valid driver’s license
Willing to submit to a pre-employment background check and drug screening

Nice To Haves

Previous dealership experience a plus

Responsibilities

Ensure that customers receive prompt, courteous, and effective service.
Write Repair Orders, estimating the time and cost of every repair.
Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer is not mishandled.
Prioritize required services, and monitor the progress of vehicle repair throughout the day.
Keep customers informed on completion times, service expenses, and possible changes.
Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
Distribute work between technicians efficiently.