Service Advisor at Rountree Moore Kia

Morgan Auto Group•Lake City, FL

12h•$50,000 - $120,000•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Rountree Moore Kia in Lake City. As part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail, we offer a team environment, great benefits, and ongoing training and support with growth opportunities available. We value integrity, transparency, professionalism, and teamwork. Our Service Advisors can expect to make between $50k-$120k+ annually, with potential relocation assistance, sign-on bonus, or guarantee available.

Requirements

Experience as a Service Advisor
Ability to estimate costs and completion times
Skills in customer service and conflict resolution
Ability to sell additional services
Attention to detail for inspecting repair orders
Ability to meet sales goals
Ability to meet customer satisfaction expectations
Ability to handle telephone calls professionally
Ability to document repair order changes
Ability to review service repairs and charges for accuracy

Nice To Haves

Relocation assistance
Sign on bonus/guarantee may be available

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of their vehicle's work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.