Service Advisor
About The Position
A Service Advisor initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance; develop estimates and secure commitments to perform work; write repair orders and maintain customer rapport and records. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face-to-face, you’ll be responsible for ensuring every customer has a positive, lasting experience.
Requirements
- Minimum of 2 years in automotive service
- Proven ability to set and achieve targeted goals
- Consistently meets or exceeds productivity and service standards
- Exceptional communication, organization, and follow-up skills
- Works as a team player and interacts with customers, managers, and co-workers in a professional, courteous manner
- Keen technical skills and thrives on learning
- Must be at least 18 years of age
- A Valid Driver’s License and favorable Motor Vehicle Record
- Ability to pass a pre-employment background check and drug screen for illegal substances
- Authorized to work in the United States
Nice To Haves
- Passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
- Professional, career-minded, with character, skill, and drive
- Values continual training & professional development
Responsibilities
- Initiates automotive services and repairs by communicating with customers to ascertain the maintenance services requested.
- Verifies warranty and service contract coverage.
- Identifies and informs customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance.
- Develops estimates and secures commitments to perform work.
- Writes repair orders and maintains customer rapport and records.
- Answers and makes phone calls and emails.
- Assists service customers face-to-face.
- Ensures every customer has a positive, lasting experience.
- Provides every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage, after completing a complete vehicle assessment.
- Provides customers with authorization in a timely fashion for additional repairs that may be needed before the repairs are attempted.
- Establishes a realistic and specific time promise (including customers waiting) for each customer.
- Maintains an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
