Service Advisor

RIVERSIDE METRO AUTO GROUP LLC•Riverside, CA

1d•$68,000 - $150,000•Onsite

About The Position

The Service Advisor serves as the primary liaison between customers and the Service Department. This position is responsible for providing exceptional customer service by accurately identifying customer concerns, recommending maintenance and repair services, coordinating communication between customers and technicians, and ensuring repairs are completed efficiently and correctly. The Service Advisor plays a vital role in building customer confidence, maintaining dealership profitability, and promoting long-term customer loyalty.

Requirements

High school diploma or equivalent required.
Previous automotive service advising or customer service experience preferred.
Strong communication, interpersonal, and conflict resolution skills.
Excellent organizational and time management abilities.
Ability to prioritize multiple tasks in a fast-paced environment.
Basic computer proficiency and ability to learn dealership management systems.
Ability to read and interpret repair orders, manufacturer maintenance schedules, and warranty information.
Valid driver's license with an acceptable driving record.
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills.
Professional appearance and demeanor.
Ability to explain technical information in customer-friendly language.
Strong attention to detail and documentation accuracy.
Ability to work collaboratively with technicians, management, and other departments.
Sales aptitude with the ability to identify customer needs and recommend appropriate services.

Responsibilities

Greet customers promptly in a courteous, friendly, and professional manner.
Perform vehicle walk-around inspections and identify maintenance or repair needs.
Verify warranty coverage, service contracts, maintenance plans, and recalls before opening repair orders.
Explain recommended services, estimated costs, and completion timelines, and obtain customer authorization when required.
Serve as the primary liaison between customers, technicians, and the Parts Department to ensure efficient repair completion.
Ensure repair orders are accurate, complete, and compliant with dealership, manufacturer, warranty, and billing requirements.
Assist technicians in verifying customer concerns to ensure accurate diagnosis and quality repairs.
Recommend manufacturer-required maintenance, educate customers on preventative care, and present available warranties, service contracts, and maintenance programs.
Resolve customer concerns professionally and follow up after service to ensure satisfaction and promote customer loyalty.
Maintain accurate customer records and service history.
Meet dealership productivity, sales, and customer satisfaction objectives.
Participate in required training and comply with all dealership policies, manufacturer standards, safety requirements, and applicable federal, state, and local laws.
Perform other duties as assigned.