Experienced Service Advisor - Well Established Family Shop Since 1982

DeBoer's Auto • Hamburg, NJ

59d • Onsite

About The Position

DeBoer's Auto is seeking an experienced Service Advisor to join their well-established family shop, which has been serving the community since 1982. The ideal candidate will thrive in an environment with a steady flow of work, a team of skilled technicians, clear processes, and leadership that removes chaos. This role offers the opportunity to earn well, run smoother days, and enjoy the work again in a shop that is growing and set up for success. The company emphasizes a team-first environment, transparency, and investing in employee growth, offering a supportive atmosphere without micromanagement.

Requirements

• 5+ years of experience as a Service Advisor in a professional repair shop.
• Confident communication with customers and ability to build trust without being pushy.
• Ability to present work clearly and close jobs naturally.
• Skill in managing multiple moving parts without getting overwhelmed.
• Ability to work well with technicians and keep the flow between the front and back of the shop.
• Takes ownership of their role and doesn't wait to be told what to do.
• Positive, team-first attitude (no drama, no ego).

Nice To Haves

• Experience in a structured, process-driven environment.
• Ability to handle difficult conversations with customers.
• Desire to perform at a high level and not just 'get through the day'.

Responsibilities

• Manage customer interactions and build trust.
• Present work clearly and close jobs naturally.
• Manage multiple tasks and maintain workflow.
• Collaborate effectively with technicians.
• Take ownership of the role and drive results.
• Contribute to a positive, team-first environment.
• Guide customers and help them make informed decisions about vehicle repairs.
• Ensure customer satisfaction and build long-term relationships.
• Maintain a high standard of service and repair quality.

Benefits

• $75,000 - $130,000 salary range
• No weekends
• 401(k) with company match
• Profit sharing
• Health coverage options
• Dental coverage availability
• Vision coverage availability
• Long-term disability coverage (company-supported)
• $500 Lifestyle Spending Account (LSA)
• Strong, experienced technicians
• Clear processes and organized workflow
• 5-day work week
• Steady flow of customers
• Well-organized and efficient work environment
• Open-door policy with onsite decision-makers
• Clear communication, structured processes, and transparency
• Team-first environment with mutual respect
• Opportunities for growth and career advancement
• No micromanagement
• 36-month/36,000-mile nationwide warranty on repairs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed