Service Advisor - BMW of Raleigh

Holman•Raleigh, NC

2d•Onsite

About The Position

BMW of Raleigh has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Ability to meet & greet customers with courtesy and efficiency Responsible for proving an outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones at a timely manner. Attends/completes required training and department meetings.

Requirements

High School Diploma
1 year of service writing experience
Current valid driver’s license
Good reading, writing and math skills
Excellent interpersonal skills
Ability to work retail hours
Computer proficient

Nice To Haves

3+ years of service writing experience preferred

Responsibilities

Meet & greet customers with courtesy and efficiency
Provide an outstanding guest experience
Determine the course of action and obtain customer authorization
Write up service needs and provide accurate estimates for cost and completion time
Communicate effectively with customers regarding repairs and maintenance
Understand warranty and service/insurance policies
Keep customers informed about vehicle prognosis
Call customers to set appointments
Answer telephones in a timely manner
Attend and complete required training and department meetings