Assistant Service Advisor - BMW of Raleigh
About The Position
BMW of Raleigh has an outstanding opportunity for an Assistant Service Advisor to join their team and the Holman Family! Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Requirements
- High School Diploma or equivalent required
- Valid driver’s license with a clean driving record and the ability to operate an automobile
- Excellent written and verbal communication skills
- Strong teamwork skills and the ability to work effectively in a collaborative environment
Responsibilities
- Welcome customers and ensure they receive prompt, courteous, and effective service
- Interact with customers (in person and via phone) to determine immediate and future service needs and prioritize required services
- Perform a visual inspection of vehicles and ask detailed questions about vehicle performance to accurately assess concerns
- Complete service work orders and clearly explain recommended services and associated costs to customers
- Use a consultative approach to educate customers on vehicle maintenance, services, and product offerings
- Serve as a liaison between technicians and customers to ensure clear communication and efficient service delivery
- Provide administrative support to Service Advisors as needed
- Follow up with service customers when their assigned advisor is unavailable
- Demonstrate excellent customer service aligned with company mission and values
- Continue training alongside experienced advisors to develop the skills necessary to become a successful Service Advisor
- Complete and maintain all required company and dealer training
- Ability to work Saturdays
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty Benefits
- Paid pregnancy and parental leave
- Supplemental paid military leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
