Service Advisor

Griffith Ford Seguin•Seguin, TX

2h•$3,000 - $9,000•Onsite

About The Position

Griffith Ford Seguin is seeking a highly motivated and customer-oriented individual to join our team as a Full Time Service Advisor. This individual will be responsible for ensuring a positive and efficient experience for all our customers at our Seguin, Texas location. As a Service Advisor, you will play a vital role in providing exceptional customer service and managing the service process from beginning to end.

Requirements

High school diploma or equivalent, some college preferred
Minimum of 2 years of customer service experience, preferably in the auto industry
Strong communication and interpersonal skills
Detail-oriented with strong organizational and time-management abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient computer skills and ability to navigate various software programs
Willingness to work flexible hours, including evenings and weekends
Valid driver's license with a clean driving record

Responsibilities

Greet and assist customers in a friendly and professional manner
Listen to customers' concerns and accurately determine their service needs
Create and maintain accurate service records for each customer
Communicate estimated costs and timeframes for service repairs to customers
Coordinate with technicians to provide timely and efficient service to customers
Upsell additional products and services to customers when applicable
Maintain a clean and organized work area
Follow all safety procedures and regulations
Provide exceptional customer service and address any customer complaints or concerns
Keep up to date with product knowledge and industry trends