Genesis Service Advisor

Hoffman Auto Group • Simsbury, CT

7d • $55,000 - $90,000 • Onsite

About The Position

The Service Advisor is responsible for handling customers throughout their entire service experience with their satisfaction as the number one priority. This role requires maintaining high customer satisfaction scores, meeting production metrics, processing documentation to standard, and completing all required training for certification.

Requirements

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Responsibilities

• Handle customers throughout the entire service experience with their satisfaction as the number one priority.
• Remain at or above manufacturer CSI standard.
• Meet all production metrics as prescribed by Management.
• Process all documentation to state and/or manufacturer standard.
• Complete all required training for Certification as prescribed by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED