Service Advisor -Volkswagen Saskatoon

FFUN Group • Martensville, SK

8d • Onsite

About The Position

Volkswagen Saskatoon is seeking a driven, customer-focused Service Advisor to join their team. This role serves as the primary connection between customers and the service shop, focusing on building trust, clear communication, and ensuring a smooth service experience from beginning to end. Success in this role contributes to customer retention, shop productivity, and overall team success.

Requirements

• A proven background in fast-paced customer service or sales
• Tech-savvy mindset—CRM, DMS, tablets, and digital tools are your jam
• Sharp organizational skills with attention to detail under pressure
• Positive energy and a drive to exceed customer expectations
• Valid Saskatchewan Class 5 Driver’s License

Nice To Haves

• Experience in automotive service advising is a plus, but not required

Responsibilities

• Welcoming customers and performing thorough vehicle walkarounds
• Scheduling service, maintenance, and recall appointments efficiently
• Communicating technical service needs in a customer-friendly way
• Advising on required/recommended services with confidence and clarity
• Updating customers throughout the process and managing expectations
• Reviewing work orders, explaining results, and ensuring satisfaction

Benefits

• Competitive pay structure plus bonuses
• Group Retirement Savings Plan -Employer-Employee matched contributions
• Employee Discounts – on vehicles, service, repairs and parts
• Training & Development
• Corporate Gym Membership Rates
• Health & Dental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed