Service Advisor

Lithia & Driveway•Anchorage, AK

4d•$6,000 - $11,000•Onsite

About The Position

At Lithia Chrysler Jeep Dodge Ram FIAT of Anchorage, we believe our people are the driving force behind our success. As part of the Lithia & Driveway family, we are committed to fostering a culture of teamwork, growth, and excellence where employees are empowered to build rewarding, long-term careers. We are currently seeking a motivated and customer-focused Main Line Service Advisor to join our dynamic service team. In this role, you will serve as the primary point of contact for our service customers, helping to deliver an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you have a passion for customer service, strong sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Responsibilities

Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
Follow the Initial Customer Contact (ICC) process.
Greet customers in a friendly and professional manner.
Identify, confirm and offer resolution to customer concerns.
Communicate with customer what needs to be done, how much it will cost and when service will be complete.
Assess customer needs by conducting a vehicle walk around.
Attain agreement from customer for service needs.
Offer a multi-point inspection.
Write accurate repair orders using ADP system.
Follow the Interim Customer Contact (ICC2) process.
Provide estimates that are accurate and support upfront pricing guarantee.
Obtain approval to review findings of multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain clear understanding of services required and/or performed.
Follow-up with customer during repair/servicing of vehicle so they are aware of status.
Follow the Customer Delivery (CD) process.
Receive and process cash or credit payment for all services performed.
Upon completion of service promptly and professionally deliver vehicle to customer.
Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.