Service Advisor

Lithia & Driveway • Klamath Falls, OR

1d • Onsite

About The Position

Our dealership is setting records and hiring immediately to keep up with the volume and meet our customers’ needs. We are searching for an ambitious and skilled Service Advisor with the drive and determination to succeed and the ability to provide a best in class customer experience! Lithia Toyota of Klamath Falls is a Toyota Motor Corporation President's Award Winner! Toyota recognizes it's finest dealerships with this prestigious award. It honors Toyota dealers that continue to go above and beyond at each customer touch point and represent the best of the best!

Requirements

• Previous Service Advisor experience, required.
• Prior customer service/sales experience required.
• Reliable, shows up on time and ready to work.
• Valid drivers license with acceptable driving record.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Prior experience as an automotive technician a plus.

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees