Service Advisor

Swickard Eugene, LLC d/b/a BMW of Eugene•Eugene, OR

8d•Onsite

About The Position

The Service Advisor role sits at the center of the guest experience. You are the primary contact between our guests and our service team. You protect their time, earn their trust, and make sure every visit reflects the Audi standard. This is not a reactive role. The best advisors here are prepared, proactive, and precise. They communicate clearly, follow through every time, and treat every guest with the same care -- whether it is a routine oil change or a major repair.

Requirements

Minimum 2 years of experience as a Service Advisor in a dealership environment
Strong communication skills -- written, verbal, and in person
Ability to manage a high volume of appointments without losing attention to detail
Comfort with dealership management systems (CDK, Reynolds, or similar)
Valid driver's license with a clean driving record
A hospitality mindset -- you do the right thing for the guest, every time

Nice To Haves

Audi brand experience (a strong plus -- not required)
Experience with luxury or premium import brands
Familiarity with OEM warranty guidelines and manufacturer compliance standards

Responsibilities

Greet guests promptly and manage every service appointment from write-up to delivery
Listen carefully, ask the right questions, and set accurate repair expectations
Communicate repair status proactively -- no guest should have to call us first
Present recommended services clearly and honestly, without pressure
Coordinate with technicians and parts to keep work moving on schedule
Review completed work with guests at delivery and ensure satisfaction before they leave
Maintain accurate records in the DMS and follow up on open items
Build relationships that bring guests back -- that is how top advisors earn here