Kia Automotive Service Advisor

Campbell Kia of Missoula • Missoula, MT

5d • Onsite

About The Position

Campbell Kia of Missoula is looking for an experienced service advisor to join our team! As a service advisor you will check service customers in, review work being performed, and provide a customer focused approach to the service process with updates, advice, and briefing. This job is great for someone who enjoys engaging with our community, building relationships, and looking for a flexible schedule allowing for 3 day weekends.

Requirements

• Experience is required (2 years)
• Minimum high school diploma or GED equivalent
• Excellent customer service skills
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic
• Great organizational skills
• Ability to read, write and speak English fluently
• Resume must be uploaded, and online assessment completed for immediate consideration
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

Nice To Haves

• Prior experience with Tekion preferred but not required

Responsibilities

• Greet customer warmly and assess reason for visit
• Generate estimates, suggest services and advise of any current promotional products/services
• Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
• Communicate to the customer on targeted completion time
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order
• Resolve customer complaints and questions
• Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
• Maintain Customer Service Index (CSI) ratings as set by dealership service manager

Benefits

• Flexible 4 / 10 work schedule
• Competitive Compensation Package (Base + Commission: Historical advisor average pay $80,928)
• Medical, Dental, Vision and Life Insurance
• IRA Assistance Plan
• Paid Time Off
• Paid Training
• Opportunities for Growth
• Employee Discounts on Vehicle Purchase, Parts, Service and More

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED