Cadillac Service Advisor

Lockhart Cadillac Fishers•Fishers, IN

4d•Onsite

About The Position

Lockhart Cadillac is seeking a motivated, customer-focused Service Advisor to join our Service Department. The Service Advisor serves as the primary point of contact between our customers and our technicians, ensuring every customer receives a professional, transparent, and exceptional service experience. The ideal candidate is knowledgeable about automotive service, has strong communication and organizational skills, and understands the importance of building lasting customer relationships.

Requirements

Previous automotive dealership or automotive service experience preferred.
Previous Service Advisor experience strongly preferred.
Strong customer service and communication skills.
Ability to explain automotive repairs and maintenance to customers clearly.
Strong organizational and time-management skills.
Ability to work effectively in a fast-paced environment.
Professional appearance and positive attitude.
Ability to work well with technicians, management, and other dealership departments.
Valid driver's license and acceptable driving record.
Ability to use computers, dealership management systems, and basic office software.

Nice To Haves

Cadillac, Chevrolet, GMC, or GM dealership experience.
Experience with dealership service department processes.
Knowledge of automotive maintenance and repair procedures.
Experience working with repair orders, estimates, warranty work, and customer-pay repairs.
Experience using automotive dealership management systems, Dealertrack DMS, and Xtime preferred.

Responsibilities

Greet customers promptly and professionally when they arrive for service.
Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
Perform vehicle walk-arounds and identify additional maintenance or service needs.
Prepare accurate repair orders and communicate recommended services clearly.
Provide customers with estimates, timelines, and updates throughout the repair process.
Communicate effectively with technicians and the Service Department to ensure work is completed accurately and efficiently.
Review technician recommendations and explain repairs and maintenance to customers in an easy-to-understand manner.
Obtain customer authorization before additional work is performed.
Keep customers informed of changes to repair timelines, costs, and vehicle status.
Conduct thorough final reviews of completed work with customers.
Maintain accurate records and follow dealership policies and manufacturer procedures.
Deliver a high level of customer service while meeting department performance and sales objectives.
Promote recommended maintenance and repair services based on the customer's vehicle needs.
Maintain a professional, organized, and positive work environment.