Service Advisor - Mercedes Benz Palm Springs

indiGO Auto Group•Palm Springs, CA

11h•Onsite

About The Position

indiGO Auto Group's Mercedes-Benz dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work for an exciting company in a fast-paced environment.

Requirements

Excellent verbal and math skills. These skills may be tested and evaluated.
Ability to communicate both verbally and with written documentation
Self-motivated and diligent
Positive attitude
Extremely organized with dedicated attention to detail
Clear focus on delivering work of the highest quality
Willing to submit to a drug test and criminal background check
Ability to be insured to operate a motor vehicle.

Nice To Haves

Minimum of 5 years’ experience in a service advisor role strongly preferred.
Proven track record of CSI and sales history, preferably with a luxury dealership, preferred.

Responsibilities

Greet customers and carefully record the customer’s concerns to generate an accurate work order.
Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
Obtain the training necessary to know what is covered under warranty for each franchise.
Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
Help the cashier close tickets and notify customers that their vehicles are ready for pickup.
Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.