Service Advisor at Arrigo Sawgrass

Morgan Auto Group•Tamarac, FL

38d•$75,000 - $150,000•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Arrigo Sawgrass, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, and ongoing training and support, with growth opportunities available. We value integrity, transparency, professionalism, and teamwork. Our Service Advisors make on average between $75k-$150k depending on experience.

Requirements

Ability to communicate with customers via phone, text, and email.
Ability to listen to customer inquiries and requests.
Ability to ask questions to identify service needs.
Ability to resolve customer concerns.
Ability to sell additional services when appropriate.
Ability to estimate cost and completion time.
Ability to settle customer accounts.
Ability to coordinate activities to ensure repair work is fixed right the first time and completed on time.
Ability to obtain written approval on all repair orders.
Ability to inspect finished repair orders for proper completion, pricing accuracy, and legibility.
Ability to meet or exceed goals for add-on sales.
Ability to meet or exceed OEM Customer Satisfaction Index expectations.
Ability to deliver the right car in perfect condition every time.
Ability to identify repeat customers/first-time customers and treat them accordingly.
Ability to contact customers to remind them of service appointments and/or when scheduled maintenance is due.
Ability to answer incoming telephone calls promptly and courteously.
Ability to document repair order changes.
Ability to review service repairs and their associated charges to ensure accuracy.
Ability to promptly address and resolve customer viewpoint and service follow-up issues.

Nice To Haves

Experience in automotive retail.
Alignment with values of integrity, transparency, professionalism, and teamwork.

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Answers the phone and communicates with customers via phone, text, and email.
Communicates effectively with customers about the status of work.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customers’ written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the callers inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.