Service Advisor - Arrowhead Harley-Davidson

RideNow Group • Town of Covington, NY

18h • Onsite

About The Position

Arrowhead Harley-Davidson is seeking Service Advisors to join our Service Team! If you are a positive, upbeat, and an interactive Service Advisor with a passion for customer service, this opportunity may be perfect for you!

Requirements

• 1+ years of Powersports, Harley-Davidson, or Automotive Dealership service experience
• Excellent customer service, verbal and written communication skills
• A positive attitude, good work ethic, and professional appearance
• Pleasant, energetic, conscientious, and dependable personality
• Ability to multi-task in a fast-paced environment
• Valid driver's license and a good driving record
• Must pass a pre-employment background check, MVR, and drug screen

Nice To Haves

• 1+ years Commission Based customer-facing sales experience
• Motorcycle Endorsement

Responsibilities

• Schedule appointments for repair, maintenance, recall work
• Greet customers, inspect their motorcycles, and answer questions
• Document problems with Motorcycles and clearly describe them on the Repair Order
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
• Advise customers on necessary/suggested services and cost
• Offer additional services and products, including special promotions
• Review Repair Orders in progress to ensure quality and timeliness
• Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
• Communicate any changes in timeline, repairs, or cost to the customer
• Upon completion of work, review the work order with the customer
• Maintain current technical qualifications by completing all training programs assigned by the Service Manager
• Other duties as assigned

Benefits

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Generous training pay and commissions after 60 days
• And more…

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees