Service Advisor (Kingman)

Anderson Auto Group•Kingman, AZ

About The Position

Anderson Auto is seeking a Service Advisor to help customers identify vehicle problems and needed services. The Service Advisor greets customers on the service drive, initiates service and repair work, determines requested services and performance concerns, and maintains customer relationships and records. As often the first and last dealership contact for a customer, this role helps ensure transactions proceed smoothly and customer satisfaction encourages repeat business. The role works throughout the dealership, including outdoors in varying weather and elements. It uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is a full-time position with days and hours that vary to accommodate service department operations. Evening and weekend work is regularly required; schedules may change, with two weeks’ notice provided whenever possible. No travel is required. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED.
Excellent written and oral communication skills.
Working knowledge of MS Office and other computer systems.
1–3 years of sales or technician experience preferred.
2–3 years of experience as a service writer preferred.

Nice To Haves

1–3 years of sales or technician experience.
2–3 years of experience as a service writer.

Responsibilities

Greet customers promptly and politely, and respond to customer concerns and complaints with empathy and a pleasant attitude.
Handle telephone transactions courteously and promptly.
Determine repair and service costs and completion dates, and communicate expected timelines to customers.
Monitor repair progress to support efficiency and quality; give appropriate attention to repeat repairs to help ensure the issue is corrected.
Promptly notify customers of delays, changes, or additional work, using calls or email as needed, and manage expectations without making commitments that cannot be met.
Delegate work to technicians according to their skills, use available resources effectively, and consult the Service Manager when assistance with delegation is needed.
Work with the Service Manager to establish and maintain an effective service department and high customer satisfaction.
Prepare accurate estimates for internal repairs.
Start and finalize repair orders for warranty, customer-paid, and internal repairs.
Provide excellent service to external and internal customers.
Sell supplementary services by informing customers of service specials and additional work needed on their vehicles.
Perform duties safely and immediately report accidents, injuries, or unsafe conditions to management.
Report to scheduled work on time and ready and able to perform essential functions.
Follow company policies, procedures, and practices.
Perform other tasks as directed.