Service Advisor (Kingman)

ANDERSON AUTO GROUP•Kingman, AZ

5d•Onsite

About The Position

Anderson Auto is seeking a Service Advisor for its Kingman dealership. The Service Advisor greets customers, identifies vehicle performance problems and requested services, initiates automotive service and repairs, and maintains customer rapport and records. As a frequent first and last point of contact for dealership customers, the advisor helps ensure transactions proceed smoothly and support high customer satisfaction and loyalty. The position works throughout the dealership, including outdoors in varying weather, and uses standard office equipment. It is full-time, with days and hours that vary to accommodate service department hours and regularly include evenings and weekends. No travel is required. The role has no supervisory responsibilities. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Excellent written and oral communication skills.
Working knowledge of MS Office and other computer systems.
Ability to meet the position’s occasional physical demands, including lifting or moving up to 25 pounds.

Nice To Haves

1–3 years of sales or technician experience preferred.
2–3 years of experience as a service writer preferred.

Responsibilities

Greet customers promptly and politely on the service drive.
Address customer concerns and complaints with empathy and a pleasant attitude, supporting customer satisfaction and loyalty.
Handle telephone transactions courteously and efficiently.
Determine repair and service costs and completion dates, and communicate expected timing to customers.
Monitor repair progress to promote efficiency and quality; give repeat repairs appropriate attention to ensure issues are corrected.
Promptly notify customers of delays, changes, or additional work, using calls or email as needed, and manage expectations without making commitments that cannot be met.
Delegate work to technicians according to skill level, use available resources effectively, and consult the Service Manager when assistance with delegation is needed.
Work with the Service Manager to maintain an effective service department and excellent customer satisfaction.
Prepare accurate estimates for internal repairs.
Start and finalize repair orders for warranty, customer-paid, and internal repairs.
Provide excellent service to external and internal customers.
Promote supplementary services by informing customers about service specials and additional work their vehicles need.
Perform duties safely and promptly report accidents, injuries, or unsafe conditions to management.
Arrive as scheduled, on time and ready to perform essential job functions.
Follow company policies, procedures, and practices; perform other assigned tasks.