Service Advisor for Auto Dealership

Scott Chevrolet Cadillac•Allentown, PA

4d•Onsite

About The Position

We are seeking an experienced, customer-focused Service Advisor to join our growing team. As a Service Advisor, you will serve as the primary point of contact for customers, ensuring a seamless service experience from vehicle check-in through delivery while maintaining clear communication with customers and the service team.

Requirements

Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment.

Nice To Haves

Previous automotive Service Advisor experience preferred.
Dealertrack experience is a plus.

Responsibilities

Greet every customer promptly and professionally upon arrival.
Listen to and accurately document customer concerns on repair orders.
Prepare repair orders with clear, detailed descriptions of requested repairs.
Provide accurate repair estimates, explain recommended services, and establish realistic completion times.
Obtain customer authorization before performing repairs or additional work.
Update customers regarding repair progress, estimate changes, and revised completion times.
Process extended service contract repairs, including obtaining required authorizations.
Obtain management approval for internal repairs when required.
Utilize dealership pricing guidelines to ensure accurate estimates.
Monitor repair progress throughout the day and maintain communication with technicians.
Remain visible and accessible in the service drive to assist customers and team members.
Contact customers when repairs are complete and ensure all scheduled customers receive updates before the end of each day.
Work collaboratively with fellow Service Advisors and the service team to provide an exceptional customer experience.