Service Advisor for Auto Dealership
About The Position
Automotive Service Advisor Join One of the Lehigh Valley's Leading Automotive Dealerships! We are seeking an experienced, customer-focused Service Advisor to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and take pride in delivering exceptional service, we'd love to hear from you. Dealertrack experience is a plus. Position Summary As a Service Advisor, you will serve as the primary point of contact for customers, ensuring a seamless service experience from vehicle check-in through delivery while maintaining clear communication with customers and the service team.
Requirements
- Previous automotive Service Advisor experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work in a fast-paced environment.
Nice To Haves
- Dealertrack experience is a plus.
Responsibilities
- Greet every customer promptly and professionally upon arrival.
- Listen to and accurately document customer concerns on repair orders.
- Prepare repair orders with clear, detailed descriptions of requested repairs.
- Provide accurate repair estimates, explain recommended services, and establish realistic completion times.
- Obtain customer authorization before performing repairs or additional work.
- Update customers regarding repair progress, estimate changes, and revised completion times.
- Process extended service contract repairs, including obtaining required authorizations.
- Obtain management approval for internal repairs when required.
- Utilize dealership pricing guidelines to ensure accurate estimates.
- Monitor repair progress throughout the day and maintain communication with technicians.
- Remain visible and accessible in the service drive to assist customers and team members.
- Contact customers when repairs are complete and ensure all scheduled customers receive updates before the end of each day.
- Work collaboratively with fellow Service Advisors and the service team to provide an exceptional customer experience.
Benefits
- Competitive pay
- 401(k) with company match
- Comprehensive medical, dental, and vision insurance
- Paid time off and vacation
- Short- and long-term disability insurance
- Employee vehicle purchase program
- Employee discounts on products and services
- Career growth and advancement opportunities
- Long-term job stability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
