Service Advisor

Steele Auto Group•Dartmouth, NS

8d•CA$21 - CA$26•Onsite

About The Position

Steele Volkswagen is looking for someone to bring their passion for helping people and their drive for problem solving as a Service Advisor! As a Service Advisor, you will be the face that keeps our customers moving with confidence. From greeting customers, explaining services and repairs, to sending each client back on the road, you will play a crucial role in keeping our dealership services running smoothly. If you enjoy being a part of a supportive, high-energy crew and want to help make each customer feel like a part of the Volkswagen family, join us today and be the person who ends every visit with a smile!

Requirements

Previous Service Experience – A minimum of 1 year in a customer focused role required.
Professional & Friendly Approach – A customer-first mindset with a warm and welcoming demeanor.
Strong Communication Skills – You create trust and long-term relationships effortlessly.
Detail-Oriented & Organized – You efficiently manage service details, schedules, and follow-ups.
Valid Driver’s License – With an acceptable driver’s abstract.

Responsibilities

Greeting customers, assessing vehicles, providing estimates, and coordinating appointments.
Provide an extraordinary customer experience, welcoming guests with professionalism and enthusiasm.
Listen actively to customer concerns and handle each situation appropriately.
Verify warranty and service coverage, ensuring customers understand their options clearly.
Develop accurate service estimates, communicating costs for parts, labor, and materials.
Prepare detailed repair orders, documenting vehicle symptoms, necessary services, and technician recommendations.
Maintain strong customer relationships and keep the customer in the know every step of the way!
Keep up with any manufacturer training on an as need basis.