Service Advisor - Forest Lake Chevrolet
About The Position
Morrie's Auto Group is seeking a Full-Time Service Advisor for Morries Forest Lake Chevrolet in Forest Lake, MN. Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent a comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers. We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.
Requirements
- Problem solving skills
- Strong verbal and written communication skills
- Professional personal presentation
- Strong organizational skills
Nice To Haves
- CDK experience preferred but not required
Responsibilities
- Greet customers, listen to the description of the problem, obtain customer and vehicle information
- Inspect all vehicles for bodywork, notify the customer if work is needed
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
- Handle minor customer complaints and misunderstandings
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Handle telephone inquiries and return phone messages promptly
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
- Assist the service manager as necessary
- Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
Benefits
- Industry-leading 401(k) and Roth IRA programs with a 4% company match
- Full medical coverage through BCBS with their biggest network
- HSA and Copay plan options, whichever fits your needs
- Comprehensive dental and vision coverage
- PTO accrual starting at 2 weeks
- Free life insurance for all employees
- AD&D, short- and long-term disability coverage, and voluntary life insurance
- Flexible spending plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
