Internal Service Advisor

Toyota of Melbourne•Melbourne, FL

19h•Onsite

About The Position

Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! Join our team as a Service Advisor to deliver top-tier customer experiences while leveraging your automotive expertise. We value professionalism, technical knowledge, and a passion for helping customers maintain their vehicles in optimal condition.

Requirements

Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures
Excellent customer service skills with the ability to communicate technical information clearly to clients
Ability to handle cash transactions accurately and manage multiple priorities efficiently

Nice To Haves

Prior dealership experience or automotive service management background preferred
Experience with auto estimating, auto body repair, transmissions, oil changes, alignment, suspension work, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
Sales experience including upselling automotive services and automobile sales techniques
Mechanical knowledge combined with service technician experience is advantageous
Proven ability in auto service writing and automotive repair processes is highly desirable

Responsibilities

Greet customers promptly and professionally, providing exceptional customer service throughout their visit
Listen to customer concerns and accurately document vehicle issues for service technicians
Prepare detailed service estimates, including auto estimating, and explain repair options to customers
Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, and transmission services when appropriate
Coordinate with mechanics and technicians to ensure timely completion of repairs and maintenance procedures like diesel engine repair, shocks & struts replacement, air brake servicing, and auto body repairs
Handle cash transactions accurately and process payments efficiently
Maintain detailed records of all services performed using service writing systems
Follow up with customers post-service to ensure satisfaction and promote repeat business
Assist in managing parts inventory related to vehicle maintenance tasks