Service Advisor - AN Honda East Las Vegas

AutoNation • Las Vegas, NV

2d • $4,000 - $7,000

About The Position

As a Service Advisor at AutoNation, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty. Working in a state-of-the-art service department, you’ll act as the go-between for Service Technicians and customers. You’ll explain technicians’ recommendations in easy-to-understand language, use leading-edge technology to identify selling opportunities, and suggest services that help keep customers’ vehicles safe. The role involves active participation in the service lane and a focus on exceptional customer experiences and loyalty.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience is preferred but not required.

Responsibilities

• Set, confirm, and prepare for customer appointments to support a positive service experience.
• Meet or exceed targeted sales goals and customer satisfaction index goals.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs using customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Prepare repair orders, including transparent cost and time estimates.
• Communicate frequently with technicians and parts associates to help ensure timely completion of work.
• Follow up with customers on vehicle status according to their preferred method of communication.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation and 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Opportunity to participate in the DRVPNK mission to raise and donate funds for cancer research and treatment through partnerships with cancer charities nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED