Service Advisor / Reno Harley-Davidson

Wise Auto Group • Reno, NV

4d

About The Position

We’re looking for a high-performing Service Advisor who can own the customer experience and drive service revenue. This is a sales position inside the service department—you are the bridge between the customer and the shop, responsible for maximizing every opportunity while delivering a premium Harley-Davidson experience.

Requirements

• Previous Service Advisor or automotive/motorcycle service experience preferred
• Strong sales ability—comfortable recommending and closing services
• Excellent communication and customer handling skills
• Ability to work in a fast-paced, high-volume environment
• Motorcycle knowledge or passion strongly preferred

Responsibilities

• Greet every customer quickly, professionally, and with energy
• Build trust and rapport to create long-term customers
• Clearly communicate service needs, timelines, and expectations
• Write detailed repair orders and accurately document customer concerns
• Recommend maintenance, upgrades, and additional services based on rider needs
• Present estimates confidently and close service sales
• Drive higher RO values through effective upselling and education
• Act as the main point of contact between customer and technician
• Monitor repair progress and keep customers informed
• Manage multiple jobs at once without losing control of the process
• Review completed work with customers at pickup
• Ensure every bike is delivered clean, complete, and ready to ride
• Reinforce value of service performed to drive future visits
• Work closely with technicians to maintain productivity and efficiency
• Coordinate with parts department to ensure availability and speed
• Support overall service lane flow and organization

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1-10 employees