Service Advisor

Woody Anderson Ford • Huntsville, AL

19h • Onsite

About The Position

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. CLICK HERE for our WrenchWay Top Shop page

Requirements

• High school diploma or the equivalent
• Minimum 3 years’ experience and/or training as service writer or advisor
• Exceptional communication skills and experience dealing with complex issues and customer concerns
• Integrity and honesty are absolute requirements
• Effectively model and reinforce company Core Values and Mission Statement
• Ability to work effectively in a fast-paced environment
• Ability to type and utilize all functions of a computer and various operating programs
• Valid driver’s license and good driving record
• Ability to pass pre-employment drug screen and subsequent random drug screens
• Ability to lift heavy objects weighing up to 50 pounds several times during each shift

Nice To Haves

• Ford Service Advisor training and certifications preferred

Responsibilities

• Ensure that guests are greeted cheerfully and in a timely manner
• Build rapport with guests that make them feel recognized and appreciated for who they are
• Write Repair Orders and Vehicle Check-up Reports
• Perform Interactive Inspection Processes while keeping the guest engaged
• Manage open repair orders with a proper daily route sheet
• Provide complete and accurate written estimates for labor and parts
• Set clear expectations and establish realistic “promise times”
• Monitor work-in-process & DMS for work distribution
• Check progress of repairs throughout the day
• Consistently stay in communication with guests about status of their vehicle
• Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
• Compare final invoice with original repair order including amendments
• Accurately explain repairs to guests
• Perform a proper Re-Delivery
• Maintain good working relationships to foster positive employee relations

Benefits

• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays and Closed on Sundays
• 401(k) Savings Plan with Employer Match
• Employee Discounts
• Paid Training and Ongoing Professional Development
• Work-Life Balance with a Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED