Service Advisor - Porsche Cary
About The Position
Porsche Cary has an outstanding opportunity for a Service Advisor to join their team! Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. The role involves greeting customers, determining the course of action for vehicle service, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor must effectively communicate with customers to ensure satisfactory repairs and to promote the sale of necessary repair or maintenance services. A strong understanding of warranty and service/insurance policies is required. The role also includes keeping the customer informed about the prognosis of their vehicle, calling customers to set appointments, and answering telephones in a timely manner. Attending required training and department meetings is also part of the responsibilities.
Requirements
- High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
- Current valid driver’s license
- Good reading, writing and math skills
- Excellent interpersonal skills
- Provide outstanding customer service
- Ability to work retail hours
- Computer proficient
Responsibilities
- Meet & greet customers with courtesy and efficiency
- Provide an outstanding guest experience
- Determine the course of action for vehicle service and obtain customer authorization
- Write up service needs and give customers accurate estimates for dollar amount and completion time of work
- Communicate effectively with customers to achieve satisfactory repairs and to sell necessary repair or maintenance services
- Utilize knowledge of warranty and service/insurance policies
- Keep customers informed and advise them of their vehicle's prognosis
- Call customers to set appointments
- Answer telephones in a timely manner
- Attend and complete required training and department meetings
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid pregnancy and parental leave
- Supplemental paid military leave
- Paid sick leave (for part-time and temporary employees in areas with statutory paid sick leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
