Service Advisor - Georgetown Infiniti

Hi Tech Automotive Group • Georgetown, TX

1d • Onsite

About The Position

The Service Advisor acts as the primary liaison between customers and automotive technicians, managing vehicle service needs, customer communication and repair coordination.

Requirements

• Familiarity with dealership software Reynolds and Reynolds preferred
• Excellent communication, interpersonal, and problem-solving abilities to ensure a positive customer experience
• Ability to manage multiple service orders, appointments, and follow-ups efficiently
• Strong understanding of vehicle systems, repair processes, and maintenance requirements
• 1–3 years in service writing or automotive customer service
• a valid driver’s license

Responsibilities

• Greet customers, listen to their vehicle concerns, and gather detailed information about issues or maintenance needs.
• Translate customer-reported problems into accurate repair orders for technicians, including any special instructions.
• Recommend maintenance services, warranty options, and additional repairs when appropriate, contributing to dealership revenue.
• Provide clear estimates for parts and labor, explain repair options, and obtain customer approval before work begins.
• Schedule service appointments, prioritize required services, and coordinate with technicians and parts departments to ensure timely completion.
• Keep customers informed about repair progress, delays, or additional findings, ensuring transparency and satisfaction.
• Conduct quality control checks, process invoices, and explain completed work and charges to customers.
• Follow up with clients about surveys.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed