Service Advisor
Swickard TOG, LLC d/b/a Chevrolet Buick GMC Cadillac of Thousand Oaks•Thousand Oaks, CA
•$65,000 - $130,000•Onsite
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Buick GMC Cadillac of Thousand Oaks, you're joining a multi-brand team with serious range -- from everyday drivers to premium luxury clients. Every guest deserves the same standard of care.
Requirements
- 2+ years of service advisor experience in a franchised dealership
- GM brand experience (Buick, GMC, or Cadillac) strongly preferred
- Reynolds & Reynolds experience strongly preferred
- Track record of strong CSI/NPS scores and repeat guest relationships
- Clear, calm communicator who builds trust with guests and keeps technicians and managers aligned
- Ability to manage high volume accurately without losing attention to detail or guest experience
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters, because it does
Responsibilities
- Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
- Translate technical repair information into clear, confident communication guests can trust
- Build accurate estimates, set realistic timelines, and follow through on every commitment
- Coordinate with technicians and parts to keep work moving efficiently and on schedule
- Identify and present additional service recommendations that protect guest safety and vehicle value
- Deliver a consistent, high-quality pickup and delivery experience across all three GM brands
- Maintain accurate records in the DMS and follow all documentation and compliance standards
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid manufacturer and product training
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
