Service Advisor

Swickard TOG, LLC d/b/a Chevrolet Buick GMC Cadillac of Thousand OaksThousand Oaks, CA
$65,000 - $130,000Onsite

About The Position

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Buick GMC Cadillac of Thousand Oaks, you're joining a multi-brand team with serious range -- from everyday drivers to premium luxury clients. Every guest deserves the same standard of care.

Requirements

  • 2+ years of service advisor experience in a franchised dealership
  • GM brand experience (Buick, GMC, or Cadillac) strongly preferred
  • Reynolds & Reynolds experience strongly preferred
  • Track record of strong CSI/NPS scores and repeat guest relationships
  • Clear, calm communicator who builds trust with guests and keeps technicians and managers aligned
  • Ability to manage high volume accurately without losing attention to detail or guest experience
  • Valid driver's license with a clean driving record
  • A hospitality mindset -- you treat every guest interaction like it matters, because it does

Responsibilities

  • Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
  • Translate technical repair information into clear, confident communication guests can trust
  • Build accurate estimates, set realistic timelines, and follow through on every commitment
  • Coordinate with technicians and parts to keep work moving efficiently and on schedule
  • Identify and present additional service recommendations that protect guest safety and vehicle value
  • Deliver a consistent, high-quality pickup and delivery experience across all three GM brands
  • Maintain accurate records in the DMS and follow all documentation and compliance standards

Benefits

  • Medical, dental, and vision insurance
  • Life insurance and supplemental coverage options
  • Paid time off and paid holidays
  • Paid manufacturer and product training
  • Employee vehicle purchase and service discounts
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