Service Advisor

Parks Lincoln of Longwood•Longwood, FL

About The Position

Parks Lincoln of Longwood seeking an experienced Service Advisor to join our expanding Service Team. The person in this position will be working as part of a team within the Service Department to support our customer’s experience. The Service Advisor will be a liaison with our Customers, Service Technicians, and Service Manager. Come and see our new state-of-the-art-facility! What We Offer: Health, dental, vision and more 401k retirement Paid Vacation and Holidays Employee discounts Interested in a great career with an industry leader? Then we want to hear from you! The primary responsibilities for this position include: Greet customers promptly and courteously—attitude is everything! Listen to customers and clearly translate repair needs to technicians Up-sell additional services using low pressure, high integrity methods Provide accurate repair/maintenance estimates Adhere to policies on vehicle care and operation Follow up on each repair and keep customers informed of progress Sell and manage extended warranties Inspect repair quality and ensure all work is complete Notify customers when vehicles are ready for pick up Review and explain repairs and associated costs with customers Handle minor customer concerns and complaints Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards This is a full-time, 40+ hour per week position that will require some Saturdays. Skills that we have identified that will lead to success include: 3 plus years as a Service Advisor in the automotive industry required Excellent time management skills and ability to multi-task and prioritize Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational and planning skills Computer proficiency Work well with Service Team as well as other departments Dependability, reliability, responsibility Thrive on working in a fast-paced, team environment Hospitality experience a plus Valid Florida driver's license and good driving record required A background check and drug screen will be required for this position. Parks Lincoln of Longwood is an Equal Opportunity Employer. We are a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Requirements

3 plus years as a Service Advisor in the automotive industry required
Excellent time management skills and ability to multi-task and prioritize
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Computer proficiency
Work well with Service Team as well as other departments
Dependability, reliability, responsibility
Thrive on working in a fast-paced, team environment
Valid Florida driver's license and good driving record required
A background check and drug screen will be required for this position.

Nice To Haves

Hospitality experience a plus

Responsibilities

Greet customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to technicians
Up-sell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards