Ford Quick Lane Service Advisor

Kendall Auto Group • Bend, OR

12d • Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team in the Express Service Department at Ford Bend. This is a fast-paced environment serving clients throughout the community. The goal is to build lifelong service customers, and Service Advisors are the first point of contact in the service departments. The ideal candidate will have high-level customer service experience, time management skills, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for customers is key.

Requirements

• High level customer service experience.
• Time management skills.
• Strong work ethics.
• Strong communication skills.
• Ability to make recommendations and prioritize items in order of importance for customers.
• Customer service experience is required.
• A valid driver’s license and a good driving record are required.

Nice To Haves

• Knowledge of automobile repair and maintenance is preferred.

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Completing work tasks in an efficient and organized manner.
• Using telephone, email, and chat systems to communicate with customers throughout the day.
• Scheduling service appointments.

Benefits

• Competitive pay plan
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off
• Shop Manager on-site for assistance
• Fair dispatching and teamwork environment
• Large loyal customer base
• Experienced and loyal service technicians
• Clean/Safe shop with the equipment you need to get the job done
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan with Fidelity
• Accident and Illness supplemental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed