Service Advisor

Lithia & Driveway • Waukesha, WI

2d • Onsite

About The Position

Wilde Honda is looking for a motivated, customer-focused Service Advisor to join our service team. This role is ideal for someone who communicates well, moves with urgency, enjoys helping people, and can keep a busy service lane organized and running smoothly. As a Service Advisor, you will be the connection between our customers and technicians. You will help customers understand their vehicle needs, provide clear updates, review repair recommendations, and deliver a professional experience from the first phone call to vehicle pick-up. If you are detail-oriented, confident with customers, and ready to build a strong career in automotive service, we want to connect with you.

Requirements

• Strong communication skills and a professional customer-first approach
• Ability to stay organized in a fast-paced environment
• Strong attention to detail and accuracy when entering repair orders
• Confidence explaining service recommendations, pricing, and timelines
• A sense of urgency and the ability to manage multiple priorities
• Basic computer skills and the ability to learn dealership systems
• Typing skills for entering repair orders efficiently and accurately
• Basic math skills for reviewing estimates, payments, and service costs
• A team-focused mindset and willingness to support the service department
• Acceptable driving record and a valid driver’s license in your state of residence

Nice To Haves

• Previous Service Advisor, automotive service, or dealership experience preferred

Responsibilities

• Answer incoming calls in a friendly, professional, and timely manner
• Greet customers warmly and create a positive first impression in the service lane
• Listen carefully to customer concerns and help identify vehicle service needs
• Conduct vehicle walkarounds and gather accurate information for repair orders
• Clearly explain recommended services, pricing, timelines, and next steps
• Write accurate repair orders using ADP and dealership processes
• Offer and review multi-point inspections with customers
• Provide accurate estimates and obtain customer approval for recommended services
• Communicate with technicians to understand repairs, recommendations, and completed work
• Dispatch repair orders according to department process and workflow needs
• Keep customers informed throughout the repair or service process
• Review completed work with customers and ensure a professional vehicle delivery experience
• Process payments for completed service work
• Support the Sales-to-Service process by welcoming customers and explaining the service experience
• Help maintain a high level of customer satisfaction through communication, follow-up, and ownership

Benefits

• Opportunity to grow your career with a company focused on developing people, strengthening teams, and creating long-term opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed