Service Advisor

Pete's RV Center • Millis, MA

11d • Onsite

About The Position

Pete’s RV Center is seeking a high-performing Service Advisor who can control the drive, maximize repair orders, and deliver an exceptional customer experience. This position will also assist with Internal Service Advisor tasks. This is not an order-taking role—this is a sales-driven position where you are responsible for driving revenue through service recommendations, managing customer relationships, and owning the repair process from start to finish.

Requirements

• Proven ability or desire to sell in a service environment
• Strong communication, negotiation, and closing skills
• Ability to handle multiple customers and jobs simultaneously
• High level of organization and attention to detail
• Confidence working in a commission/performance-based role
• Professional, outgoing, and customer-focused personality
• Strong problem-solving ability under pressure
• Proficiency with computer systems and dealership software
• Valid driver’s license with clean driving record

Nice To Haves

• Automotive, RV, or Service Advisor experience

Responsibilities

• Schedule appointments and control daily workflow
• Write accurate and complete Repair Orders (ROs)
• Present and sell recommended services and repairs
• Provide clear, confident explanations of work, pricing, and timelines
• Upsell additional services based on inspections and service history
• Monitor repair progress and proactively communicate with customers
• Secure approvals and close sales opportunities effectively
• Ensure all work is properly documented and completed
• Resolve customer concerns and maintain top-tier CSI scores
• Continuously improve product knowledge and selling skills
• Assist with Internal Service Advisor tasks

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid holidays & paid time off
• Paid uniform service
• On-the-job training
• Advancement and relocation opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed