Express Service Advisor At Ford of Clermont

Morgan Auto Group•Clermont, FL

4d•Onsite

About The Position

Ford of Clermont is seeking a Service Advisor to join their team. In this role, you will be responsible for greeting customers, providing excellent customer service, managing service appointments, and ensuring customer satisfaction. You will also be involved in selling additional services and coordinating repair work with technicians.

Requirements

18 year or older
Valid Driver’s License
Willingness and Desire to work with technology (tablet, computer, cell phone)
Excellent communication skills
Excellent customer service skills
Work on your feet (lot of walking back and forth)
Ability to set and achieve targeted goals

Responsibilities

Greets all customers promptly; provides timely professional service.
Check customer in with Tablet / Ipad
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time/settles customer accounts.
Communicates with customer about status of work (Phone, Text, Video and Email)
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Communicates efficiently with the technicians
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first time customer and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.