Service Advisor

Fox Ann Arbor Hyundai • Scio Township, MI

5d • Onsite

About The Position

Fox Motors has a Service Advisor opening in Ann Arbor, MI at Fox Ann Arbor Hyundai. This role contributes to the overall vision, "Working together moving people throughout life," by developing and maintaining trust with customers to build long-term relationships. The Service Advisor is a trusted automotive expert who plays an active role in the service lane. Responsibilities include selling and scheduling needed service work, preparing and presenting repair orders, and maintaining customer records. Fox Motors is looking for a Service Advisor with automotive knowledge, strong written and verbal communication skills, and a team-focused approach. As a Top 150 Dealer Group, Fox Motors is dedicated to bringing both employees and customers the best experience, focusing on giving back to employees, community, and customers. They offer development programs through Fox University for sales, technicians, and management.

Requirements

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• Ability to multi-task, prioritize, and manage time effective.
• Valid driver's license.

Responsibilities

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Obtains customer and vehicle data prior to arrival when possible.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.

Benefits

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees