Service Advisor at Nissan of Orange Park

Morgan Auto Group•Orange Park, FL

7d•$50,000 - $100,000•Onsite

About The Position

We are looking for a qualified Service Advisor to join our team at Nissan of Orange Park, a part of the fast-growing Morgan Auto Group. We offer a team environment, great benefits, ongoing training, and support, with opportunities for growth. If you align with our values of integrity, transparency, professionalism, and teamwork, this could be the opportunity to accelerate your career in automotive retail. Our Advisors typically earn between $50k-$100k+ annually, depending on experience.

Requirements

Experience as a Service Advisor
Ability to estimate costs and completion times
Skills in customer service and conflict resolution
Ability to obtain written customer approval for repairs
Attention to detail in inspecting repair orders
Ability to meet sales goals
Ability to meet customer satisfaction expectations
Ability to handle telephone inquiries professionally
Ability to document repair order changes
Ability to review service repairs and charges for accuracy

Nice To Haves

Experience with Nissan vehicles
Experience in a fast-growing automotive retail environment
Alignment with values of integrity, transparency, professionalism, and teamwork

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of their vehicle's work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers and first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.