Service Advisor at Mazda at the Avenues
About The Position
At Mazda at the Avenues, we have an excellent and passionate leadership team, aligned with a strong history of proven career development and opportunities throughout the growing family owned/operated Morgan Automotive Group network. Morgan Auto Group is a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are great with people and passionate about customer satisfaction - now might be the time for you to accelerate your career as part of the best company in automotive retail. $55k-$100k depending on experience!
Requirements
- Great with people
- Passionate about customer satisfaction
Responsibilities
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
- Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for CP budget.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
Benefits
- Health insurance
- Dental insurance
- Vision
- Life insurance
- Disability insurance
- Health Savings Account
- 401(k) with company match
- Professional work environment
- Job training
- Advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
