Regular Full-Time Service Advisor

BCAA • Kamloops, BC

9d • Onsite

About The Position

BCAA is a BC Top Employer driven by purpose, delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to communities, BCAA offers meaningful and rewarding careers. This Service Advisor position is based in the Kamloops Service Location. As a Service Advisor, you will be one of the first points of contact for customers seeking advice on protecting their homes, travel, and safety on BC's roads, recommending memberships or travel and auto insurance. This role is considered a first step towards a rewarding career with BCAA, emphasizing creating signature customer experiences and building loyal, long-lasting relationships. The ideal candidate is a life-long learner, open to new concepts and ways of working, with on-the-job training and support available. They should be a problem solver who thrives on challenges, organized yet flexible, and able to work well under pressure in a fast-paced environment while balancing multiple priorities. Additionally, the candidate should be a team player who enjoys helping others and contributing to the community.

Requirements

• At least two years’ experience in a sales and service environment
• Level 1 Insurance license (or a commitment to secure your license within your first 45 days through BCAA). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• CAIB certification
• knowledge of ICBC systems
• ability to speak other languages aside from English

Responsibilities

• Greet our customers in person and over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
• Identify cost-saving opportunities to support our customers’ life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

Benefits

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees