Regular Full-Time Service Advisor, Contact Centre

BCAA•Burnaby, BC

10d•Onsite

About The Position

BCAA is a BC Top Employer driven by purpose, delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to communities, BCAA offers meaningful and rewarding careers. This Service Advisor role is based in the Member Contact Centre at the Burnaby Head Office. As a Service Advisor, you will be one of the first points of contact for customers seeking advice on home, travel, and auto insurance, recommending memberships and various insurance products. This position is considered a first step towards a rewarding career with BCAA. The ideal candidate is a life-long learner, open to new concepts and ways of working, with on-the-job training and support provided. They should be a problem solver who thrives on challenges, organized yet flexible, able to work well under pressure, balance multiple priorities, and remain calm and polite in a fast-paced environment. A strong team player who enjoys helping others and contributing to the community is essential.

Requirements

At least two years’ experience in a sales and service environment
Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA.) BCAA will provide time and cover the cost.
Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

CAIB certification
knowledge of ICBC systems
ability to speak other languages aside from English

Responsibilities

Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers
Identify cost-saving opportunities to support our customers’ life events and future needs.
Work together with team members to provide exceptional customer service and meet sales goals
Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

Benefits

The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
Performance bonus target of 12.5%, with the opportunity to earn up to 21.5%
On-the-job training
BCAA will provide time and cover the cost for Level 1 Insurance license and Autoplan Essentials.