Experienced Service Advisor

Lithia & Driveway•Elk Grove, CA

6d•Onsite

About The Position

Elk Grove Subaru is growing and seeking an Experienced Service Advisor who is passionate about customer service, thrives in a fast-paced environment, and is ready to elevate their career. As part of the nationwide network of Lithia & Driveway, they offer the stability of a Fortune 500 company with the culture of a local dealership. This is a performance-driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours. Actual pay may vary depending on experience, skills, job-related knowledge, and location.

Requirements

2+ years of Service Advisor experience (automotive dealership experience preferred)
Strong knowledge of automotive systems and maintenance services
Proven ability to meet and exceed sales and customer satisfaction goals
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Valid driver’s license and clean driving record
High School graduate or equivalent, 18 years or older required.

Responsibilities

Greet customers promptly and professionally, building trust from the first interaction
Accurately document customer concerns and translate them into repair orders
Communicate recommended services and maintenance clearly and confidently
Provide regular updates on repair status and timelines
Coordinate with technicians to ensure timely and quality work completion
Deliver an exceptional customer experience that drives retention and CSI scores